Mr. Sullivan has been a manager at Pro-Vee Services for one month. His work group is upset over the changes he is demanding. What is the most effective method for Pro-Vee to reach a productive resolution?
1) The manager and the work group should focus on getting a third-party mediator that will facilitate their communication.
2) The manager and the work group should focus on alternative dispute resolution, by getting Pro-Vee's senior managers involved in the negotiation process.
3) The manager and the work group should focus on work-related outcomes that result in alternatives based on objective standards.
4) The manager and the work group should focus on arbitrating the situation with someone who can look at both sides of the dispute objectively and make a decision that everyone must accept.