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17-04-2024
Business

Answered

What data was used and how was the information presented to justify the project or change initiative? Data that was used to make this decision included the number of employees on each team, how many employees each team supported, the number of IT tickets each team resolved, statistics of the ticket resolution including average time to resolve and percentage of tickets resolved without outside support, downtime for the organization each team support and employee engagement scores for each team. This information was presented in a way to showcase stellar performance of one team and how the changes could improve performance of the second team. Is this approach valid?

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