Later that evening, Aisha's mother calls you on your cell phone and she is very upset about the incident. Which of the following would be the best response to this angry parent?
1) Demonstrate active listening and confirm that you hear what she is saying.
2) Apologize that the incident happened and assure her that you will be extra vigilant to prevent any future situations.
3) Demonstrate empathy by asking how Aisha is dealing with the issue.
4) Choose to not answer the call since you are not comfortable with parental confrontations.
5) Take the call and tell Aisha's mom that you already handled the situation by speaking with both children and that there is nothing further to discuss.