An emergency room plans to add capacity in two phases. After the first phase the average capacity utilization is expected to drop from 95% to 90% and after the second phase from 90% to 85%. Which of the following statements is more likely to be true?
Each phase will reduce the waiting times for patients by about the same amount
A. First phase will result in a greater reduction of waiting times for patients
B. Second phase will result in a greater reduction of waiting times for patients
Why?