Brett Oberlin is 21 years old and lives at home. He commutes to a local college and is a junior majoring in art education. His mother and father have come to the medical office asking to see his medical record. The physician is attending a medical conference and will not return for another 4 days. Mr. and Mrs. Oberlin found some medications in Brett's room and looked them up on the Internet. They found out that they are used to treat human immunodeficiency virus (HIV) infection. Brett would not talk to them about the medications and told them he is an adult and it is none of their business. Mr. and Mrs. Oberlin are very concerned about Brett's health and well-being. They say that because they are supporting him, they should be allowed to see his record. How would you respond to the patient's parents?