William is a seven-year-old who appears very brave, but when blood is drawn he begins to cry and pulls away. What would be an appropriate response by the practical nurse?
a. "I will have to hold you down, William, if you eant behave."
b. "Big boys den't ery, William. Let me see hew brave you can be."
c. "William, it's okay to cry. I know having your blood drawn hurts."
d. "William, I know it hurts but if you hold still it won't hurt as much."