Customers complained that it has taken longer than they were told to get their prescriptions filled at abc pharmacy. the manager of the pharmacy wants to conduct a hypothesis test to determine if the average wait time for filling a prescription is within 10 minutes as promised.
a. what are the null and alternative hypotheses?
b. is the manager conducting a one- or two-tailed test?
c. is the manager more concerned about a type i or type ii error? explain.
d. are customers more concerned about a type i or type ii error? explain.