the caller makes the call. The receiver answers the call. What does a caller say? What does a receiver
say? Write C for Caller or R for Receiver next to the questions.
1. Who's calling, please?.
2. Can I call you back?
3. Hello, how can I help you?.
4. Can I speak to Ms. Richards, please?.
5. Can I take a message?
6. When is a good time to call back?.
7. Is Erika there?