1.1 Identify four key operations at the airport. For each operation, identify the resource being transformed, the resource doing the transformation, the output and the customer. (Instruction: Strictly use the table format below to show your answers). (20) MICRO OPERATION MAIN TRANSFORMED RESOURCE MAIN TRANSFORMING RESOURCE OUTPUT CUSTOMER 1.2 Summarise the main functions of the Operations Director with respect to Operations Management. (5) 1.3 Identify and explain the main issues/problems he faces in managing the airport.