Ldentify a true statement about the step of refreezing involved in Kurt Lewin's model of change in people's behavior, skills, and attitudes in an organization.
a. It involves reducing those forces maintaining the status quo.
b. It is the change process in which employees learn the new desirable behavior.
c. It is the first step of Kurt Lewin's model of change.
d. It often occurs by reinforcing and supporting employees' new desirable behavior.