The primary reason that people take luxury cruises is for the sp
that is guaranteed.
Question 6 (1 point)
In order to appease guests who are dissatisfied or complain, what is a simple
reasonable, but also effective, method for restoring guest satisfaction?
Allow them to yell at the resort manager for 30 minutes.
Offer to pay for them to stay at a competing resort.
Offer them a fully paid two-week return visit to the resort.
Offer them a small perk like credit at the gift shop.
Question 7 (1 point)
The direction of the bow is
and the direction of the stern is known as