At Singh's Cycle Shop, the machines have to be re-tooled with each motorcycle they repair. On top of that, customers may drop in for a quick fix, and the mechanics have to know how to quickly refit every machine they use. In the case of Singh's Cycle Shop
A. the shop should keep rigid policies.
B. decisions should be decentralized.
C. each mechanic should be responsible for one machine.
D. formalization should increase.
E. rules and procedures should be standardized.