J.
peer mediators
K. prejudice
L. reflection
Match the following terms and identifying phrases.
A. body language
communication
communication barrier
B.
C.
D.
conflict
E. compromise
F.
mediation
G. mixed message
H.
nonverbal communication
I.
open communication
M. scapegoating
N. stereotype
O. technology
P.
telecommuting
Q. verbal communication
R. work ethic
1. Body movements, such as facial expressions, gestures, and posture, used to send messages to others.
2. An arrangement where an employee works from home and is connected to the office by technology.
3. The listener repeats in his or her own words what he or she thinks the speaker said.
4. The process of conveying information in such a way that messages are received and understood.
5. A free flow of ideas, opinions, and facts among the persons involved.
6. Technique in which a third person is called upon to help reconcile differences between conflicting parties
7. A factor that interferes with the sending or receiving of a message.
8. A way of trying to communicate without saying what is really meant.
9. Communication that involves the use of words.
10. The use of scientific knowledge for practical purposes.
11. Students who are trained in the conflict resolution process.
12. Blaming others to escape responsibility for a problem.
13. A standard of conduct for successful job performance.
14. A struggle between people with opposing views.