CHAPTER 8: TEAM PERFORMANCE ASSESSMENT AND
CONFLICT MANAGEMENT AND PROBLEM SOLVING
Extension activities
Activity 1: Essay type question
A good friend of yours has just been appointed to a management position in a marketing company where
she is required to manage a team of very different personalities. After the first week, she turns to you for
some advice on dealing with the ongoing conflict in the team, as well as ways and strategies to deal with
the various personalities.
Give your friend advice. Use practical examples to support your answer.
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