When using the direct approach for a bad news message, which of the following
should be included at the close of the message?
A) A statement assuring the audience will not happen again
B) A positive, respectful statement to maintain a good relationship with the
audience
C) Suggestions on how to prevent the situation from occurring again
D)
A positive statement that suggests your credibility and authority for decision
making
E) Reasons for the situation or decision