Sharon Campbell has been employed to Unique Windows Company Limited (UWCL) for the last eight (8) years. Ms. Campbell has written to the management of the organization, who are the owners, advising them that she is due a salary increase based on her contractual arrangement.
The General Manager, Leroy Johnson advised Ms. Campbell that the organization is unable to issue a salary increase based on its financial position. Ms. Campbell insists that the salary increase is due to her and as such she is going to escalate the matter through a Third Party Dispute Resolution method.
Assumptions:
• There is no union in the organization.
The response from Mr. Johnson was given in writing.
There is no grievance policy at the organization.
Ms. Campbell prefers someone who will assist in providing solutions during the dispute resolution process.
Based on the case of Ms. Campbell and the leadership of UWCL:
What Third Party Resolution method is most appropriate at this stage of the dispute?