Exam: Customer Service & Sales
Question 62 of 75
When is it appropriate for sales associates to call the manager for assistance with a customer?
A. When the customer makes a negative comment about the retailer
B. When the telephone rings, leaving the associate unable to talk to the in-store customer
C. When the work-shift ends and the customer is not ready to buy
OD. When there is a problem resolving the customer's complaint