SECTION A QUESTION 1 1.1 Choose a term from COLUMN B that matches a description in COLUMN A. Write only the letter (A-L) next to the question number (1.1.1-1.1.10) in the ANSWER BOOK. 1.1.1 1.1.2 1.1.3 1.1.4 1.1.5 1.1.6 1.1.7 1.1.8 1.1.9 1.1.10 COLUMN A Scientific observation and analysis of all processes in the workplace Aim of improving organisational effectiveness by changing attitudes, perceptions, behaviour and expectations COLUMN B A rewards B conflict C induction D job specification Refers to clashes between individuals E organisational or groups development Making sure that the right employee is F HR Planning doing each job while avoiding having too many or too few employees in the organisation Broad guidelines of an enterprise which guide managers and workers in making decisions Factor that affects the organisational culture Moving employees through a range of jobs so that they do different types of work at different times Introducing new incumbents by showing them around the company and explaining what their jobs entails Attracting suitable people to apply for jobs that are available in the organisation and conducting job interviews List of the knowledge, skills, education and training that an employee needs to have in order to carry out the job G work study H job rotation I job analysis J policy K job description L recruitment (10 x 2) (20) 3​