SECTION C: ESSAY QUESTIONS ON TEAM PERFORMANCE AND CONFLICT
MANAGEMENT
QUESTIONS 12.16
Teamwork plays an important role in achieving business goals and objectives. Businesses
spend large amounts of money and time on team building exercises and projects. Teams
may consist of people from diverse backgrounds which may sometimes cause conflict.
Businesses should also be able to deal with grievances in the workplace.
Write an essay on the following aspects:
0
Explain any THREE criteria for successful team performance.
Describe the different stages of team development.
Discuss the importance of team dynamic theories in improving team performance
Advise businesses on the correct way to deal with grievances in the workplace.
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