Scenario - Store Policy: It is store policy to check ID for all returns. When you ask to see ID when handling a return, the customer gets annoyed.



What would you MOST likely do to handle this situation?


Ask another associate to help with the customer.


Make an exception to the policy since the customer is upset and you want the customer to leave satisfied.


Apologize and politely re-state the store's policy. Provide the customer with options to provide feedback on the policy.


Apologize and call over your supervisor to help explain the policy.