Fleur is assessing the level of risk for a new client at an aged care residence. One of the assessments she does shows that the client is showing symptoms of depression and anxiety. The client is worried that the doctor will make him take antidepressant medication. Fleur tells him not to worry. She has done a short massage course and is also good at talking to people. If he would like, she will give him a massage each day, and she would be happy to talk through his worries with him sometimes.
a. What is wrong with Fleur's approach?
b. What should she do?