Matt is upset about not receiving a promotion to a management position. He believed he was the next in line for promotion due to experience, but the company hired someone from outside the company for the management position. Matt's boss states, "when i started here, i was overlooked for several promotions that i thought i deserved. but i was patient, and i made it a point to continue doing good work. eventually i received the promotion." What type of response did matt's boss give?