Which of the following is a good approach to handling a difficult conversation?

a) Sharing your own beliefs, then listening to the story of the other person, then creating a shared story
b) Telling the other person how things will proceed and then leaving no room for negotiation
c) Listening to the story of the other person first, then sharing your own story, then creating a shared story
d) Exerting your authority as a leader by telling the other person what they have done wrong