Read the Integrative Case: Hudson Jewels and address the following questions:

1. Develop a staff schedule between the hours of 9 a.m. and 8 p.m. for week 8, which had 587 visits (see the worksheet Hudson Jeweler Demand Case Data in MindTap). Assume the maximum service rate is ten customers per hour per store employee. You will have to allocate the demand over the day and time periods. You may use the Excel Hudson Jeweler Staffing Schedule Worksheet that is available in MindTap or create your own.

2. What are the advantages and disadvantages of your store-staffing schedule?

3. Would you hire non-family employees to staff this single store? Explain your reasoning.

4. What “cost of quality” criteria (i.e., prevention, appraisal, internal failure, and external failure costs) might be included in an analysis at the following stages of a global diamond supply chain---mining, cutting and polishing centers, and retail jewelry store? Explain and provide examples.