Villa Health is working to engage all medical staff to move into a healthcare outcomes framework that seeks to support long-term wellness for all clients. This goal requires a restructuring of performance evaluation systems. The current performance appraisal system is made up of three different appraisal types for each health provider role. Vila Health's leadership has decided to get assistance from you, working as an external contractor, to help guide the organization to the best performance appraisal type for physicians, nurse practitioners, and physician assistants.You know that it's important to your analysis to understand an organization's strategic objectives, and Vila Health's primary care provider strategic objectives include:Improve the patient care experience.Reduce the cost of healthcare.Minimize readmission to healthcare facilities.Improve timeliness of care.
Exploring a framework of evaluation before beginning your work is also key. Regardless of the sources of performance information, decisions need to be made about the context of the information to be obtained in a performance appraisal (Fried, 2015). Therefore, common competencies of evaluation included in performance appraisals are the following:
Employee behaviors: General characteristics such as the ability to work in teams and leadership skills.
Employee actions influencing clinical outcomes: These include minimizing readmissions and reducing follow-up visits.
Patient satisfaction: Customer service skills that support and make the patient experience extraordinary.
Financial controls and objectives: Effectively reduce the cost of healthcare.
Communication with peers and patients: Engages both patient and family in an environment of diversity and inclusion
.InstructionsUsing the job descriptions, strategic objectives, and performance competencies above, conduct a report for Vila Health's senior leadership that conveys the results of your analysis to reduce the number of appraisal types used for these medical workers.
Include the following:Based on the job descriptions provided for physicians, nurse practitioners, and physician assistants, analyze how each healthcare role influences the organizational objectives.How could a performance appraisal system support the evaluation and feedback needed for each role?
