A patient shows up for their appointment and gives you their new insurance information. Your office is no longer in - network with their insurance plan so they will need to pay more out of pocket before they can see the physician in accordance with office policy. The patient states (to medical administrative assistant), "I am out of my depression medication and need a refill. I do not know where to go for an appointment or how long I can go without my medication before I can see a new physician."

Write 1 paragraph identifying the patient’s possible emotions, concerns, and overall complications they are presenting with.