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31-05-2024
English

Answered

A customer calls in and is very upset with recent service she received. You are trying to calm the customer down to come to a resolution but you are not sure how to best do so. Please choose the most and least effective answers StatementMostLeast Remain calm and constant in your tone as any emotion will make the situation worse Empathize with the customer and change your tone to mirror the customer’s emotions Try to match the level of intensity in the customer's voice to take control of the conversation Don't speak until the customer is finished complaining then try to work with her to find a resolution

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