QUESTION 3
3.1
When Helen took over, she vowed to make changes in the business. She
planned to hire skilled staff members and make sure suitable resources are
available within the business. In particular, she resolved to stop handling
employees with kid gloves and to treat them according to what they were: the
hired help.
3.1.1
3.1.2
Identify how Helen can gather information about the kind of skills
that are necessary to operate her business successfully.
Explain FOUR basic methods that can be used to gather information
about the jobs and skills needed for each job in a business.
(1)
(4 × 3)
(12)
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