Imagine you are a consultant hired by a large urban hospital to conduct a SWOT analysis of their support services. The hospital has been facing challenges in recent years, such as increased patient volume and evolving healthcare regulations. The hospital management believes that a thorough analysis of its support services could lead to improvements in efficiency and patient satisfaction.
Background Information
• Housekeeping: The housekeeping team is responsible for maintaining cleanliness and hygiene throughout the hospital. Recently, there have been reports of inconsistent cleaning standards and staff shortages.
• Laundry: The laundry department handles all linens and uniforms for the hospital. Due to equipment malfunctions and delays in processing, there have been disruptions in the supply of clean linens.
• Food Services: The hospital's food services team prepares meals for patients and staff, including accommodating special dietary needs. The quality of food has been criticized in patient surveys, and there are concerns about the efficiency of meal delivery.
• Security: The security team manages safety and security within the hospital. There have been some incidents of unauthorized access to restricted areas, raising concerns about the effectiveness of current security measures.
• Transportation: The transportation team manages the movement of patients, staff, and equipment within the hospital. Delays in patient transport and equipment delivery have affected workflow and patient care.
• Facilities Management: The facilities management team is responsible for maintaining the hospital's infrastructure and equipment. There have been complaints about slow response times to maintenance requests and outdated facilities
Answer the following Question
Analyze the support services by identifying their strengths, weaknesses, opportunities, and threats.