The Ontario Human Rights Tribunal found a company discriminated against a 45 - year - old job applicant because of the applicant’s age. In notes from the job interview, the applicant was referred to as "older ." In contrast, other applicants were called "young" and noted to have characteristics such as "ambition, mental quickness, being opinionated, and having good computer and software skills." The tribunal saw this as evidence of the company using stereotypes of older people as a factor in the hiring decision. Assume you are the head of human resources for the company in the case study. How would you ensure those conducting interviews are competent to conduct interviews?