Tom's new business rocketed upwards in its first year, but its progress stagnated thereafter. His mentor noted that Tom was having a hard time "letting go"—giving his two best employees responsibility to take on assignments that they were obviously ready to handle. In fact, Tom was needlessly and constantly "looking over their shoulder" to check their work. Tom's entrepreneurial venture was being threatened by his failure to:

a. Delegate.
b. Plan.
c. Go public.
d. Use formal control systems.
e. Properly use funds.