The nurse implements interventions designed to improve the quality of care for a client. Which example indicates the best quality improvement process?
1. Health care providers identify inconsistencies in the facility's policy and procedures.
2. The emergency department staff identifies that the client wait time in that department is too long.
3. Customer service identifies that the design of the facility's lobby increases client and visitor stress levels.
4. The hospital's finance director identifies that the payment schedule does not match the regional pay scale for nurses' overtime.