Kristi, a college sophomore, presents at your practice with complaints of depression. She tells you that she is majoring in accounting and has plans of joining her family's accounting firm after graduation, just as her older siblings did. She is doing well in the accounting program, but she occasionally thinks of switching her major to photography, which has been a hobby of hers for many years. When she has these thoughts, though, she experiences overwhelming feelings of guilt, and she wonders how she can be so selfish as to consider abandoning her family. According to Person-Centered Theory, Kristi's symptoms are likely caused by