Andrei becomes frustrated trying to open a bottle of prescription allergy nasal spray. He tries to twist the cap off, but it doesn’t work. He tries to press the cap down, and it doesn’t work. Finally, he presses the cap down and twists it at the same time. Then, the cap is released, and the nasal spray is opened. What aspect of the product is unsatisfactory to Calvin?
a. Quality
b. Uniqueness
c. Packaging
d. Image