A guest tries to use an expired coupon at the concession stand. They say the coupon is confusing and insist they get the discount.
Assuming all options are possible, what would you be most and least likely to do?
a. Apologize for the confusion, but point out that their coupon is expired.
b. Ask your supervisor if they can approve the discount.
c. Suggest the guest take advantage of a current promotion so they get something similar for a lower cost.
d. Tell the guest you are sorry and show them the coupon expiration date so they understand.