Which of the following guidelines should salespeople follow to send verbal messages effectively?
a. Make use of words such as "nice" and "good" to communicate eagerness and enthusiasm.
b. Use verbal pauses to ensure the buyer has sufficient time to think.
c. Always try to speak slower than the average rate of 140 words per minute.
d. Use concise phrases and words to provide grace.
e. Avoid using analogies to ensure that the buyer is not distracted.