Ken and Laura are working toward implementing a balanced scorecard for their company. They ask their production and warehouse teams to provide several options regarding strategic initiatives for the internal processes perspective of the balanced scorecard. Which of the following suggestions made by the employees would be a good choice of a strategic initiative for this purpose?
a. Increase profits.
b. Automate the warehouse.
c. Tie pay raises to training objectives.
d. Increase the average employee's tenure.