Emotional intelligence can be defined as:
- The distinctive way in which organizations build trust and commitment among employees and managers.
- The shared set of beliefs, expectations, and work routines that influence organizational members.
- The ability to be aware of and manage one's own emotions and to handle interpersonal relationships with empathy.
- The ability to create an environment where people feel their thoughts and ideas can be safely shared.
- A strong commitment to the organization which results in feeling proud to work for that organization.