You're concerned about getting your meeting with Cynthia off on the right foot, and you know that she has a lot of complaints about interactions she's had with other construction representatives in the past. Given this situation, which of the following fundamentals of interpersonal communication would be the most promising way to begin your meeting?
- Assertiveness, to establish your expertise in the matters that the complaints are about
- Reflecting, so that you can tell Cynthia that you already know about many of the complaints she's likely to mention
- Listening, in order to let Cynthia voice those complaints at the outset
- Questioning, to see whether Cynthia knows how relevant the complaints are to the project