Before a phone receives emails, you have to set up an email account in the phone. The method is different for each email provider and each model of phone, so I can't give step-by-step instructions here. But my best guess is that either you haven't set up an account in your phone yet, or else it was set up improperly. If you did it yourself, then delete it and do it again. If you never did it and don't know how, then take it to a store that sells your model of phone ... preferably the same salesman in the same store where you bought the phone ... and ask them to set up your email for you. It should take them about 2 minutes.
