“I know just how you feel, when that exact same thing happened to me I was so angry, so I just told her exactly how I felt. You should do the same thing. It worked for me!” This statement violates which of the principles of active listening?

a. Validate emotions and paraphrase the speaker’s words.
b. Remain ‘other-focused’ and validate emotions
c. Avoid solving problems and remain ‘other’ focused
d. Paraphrase the speaker’s words and avoid solving problems