Use your critical thinking skills to answer the questions that follow each case study. Dan, a medical office assistant in a busy clinic, is a sympathetic and understanding employee. Therefore, when an elderly patient complained to him that she "felt terrible most of the time," Dan consoled her. "Don't worry, Mrs. Smith," he told the woman. "Dr. Jones will make you feel better in no time."

1. How might you respond to a patient under similar circumstances?