Select all the correct answers.
Brett sells customized telephone and internet service plans for a communications company. When customers start talking, Brett listens without
interrupting and carefully notes the amount they are willing to pay and the type of use they have in mind. Brett then pieces together a connection
type and monthly plan that match all or most of the customers' requirements. Which two aspects of customer service does Brett's interaction most
strongly reflect?
active listening
empathy
problem-solving
anticipating needs
timeliness
4?