Select the correct answer.
In which of these instances is the hotel staff member communicating positively?
A.
A restaurant manager greets customers mechanically at the entrance.
O B.
A front desk clerk tells guests at check-in that their message did not mention that they wanted a room overlooking the pool.
C.
A busy clerk avoids eye contact with waiting guests.
D.
A telephone operator apologizes for not having the required information, but promises to call the guest back as soon as possible.
O E.
A chef responds to a guest's complaint by stating that no one has ever complained about the quality of the food.

Question

jashira86cruz jashira86cruz

26-04-2024
Business

Answered

Select the correct answer.
In which of these instances is the hotel staff member communicating positively?
A.
A restaurant manager greets customers mechanically at the entrance.
O B.
A front desk clerk tells guests at check-in that their message did not mention that they wanted a room overlooking the pool.
C.
A busy clerk avoids eye contact with waiting guests.
D.
A telephone operator apologizes for not having the required information, but promises to call the guest back as soon as possible.
O E.
A chef responds to a guest's complaint by stating that no one has ever complained about the quality of the food.

Answer :

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GinnyAnswer GinnyAnswer · Answer 1 · 2024-04-26T11:29:40-04:00

In the instances provided, the hotel staff member communicates positively in option D, where a telephone operator apologizes for not having the required information but promises to call the guest back as soon as possible. This response shows accountability, understanding, and a commitment to resolving the issue promptly. Here's why this is a positive communication: 1. **Acknowledgment of the issue**: By apologizing for not having the required information, the operator shows empathy towards the guest's situation. 2. **Commitment to resolve**: Promising to call the guest back as soon as possible demonstrates a proactive approach to addressing the guest's needs and ensuring their satisfaction. 3. **Professionalism**: The tone of the response is polite and indicates a willingness to assist the guest further, which contributes to a positive interaction. By contrast, the other options either lack empathy, fail to address the guest's concerns, or demonstrate a lack of engagement with the guests, making option D the most positive and effective communication approach in this scenario.