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The correct answer to the question is:
- **Characterization**
Characterization is the way in which an author develops and presents the personalities of the characters in a story. It includes how the characters speak, behave, think, and interact with others within the narrative. Through characterization, readers can understand the motivations, emotions, and traits of the characters, which in turn shapes the overall plot and themes of the story.
For example, in a story where the protagonist is portrayed as brave, kind, and selfless, the author is using characterization to build a specific image of that character for the readers. This process helps readers to connect with the characters and become more invested in the story's events and outcomes.
So, when discussing how a story's narrator and characters are presented and developed, the term used for this process is **characterization**.
