When deciding who to schedule, the two most important criteria to consider are:
1. All floor positions covered with certified technicians:
It is essential to ensure that all necessary positions on the floor are staffed with certified technicians. This ensures that there is adequate coverage and expertise to handle different tasks and situations that may arise during operations.
2. One or more certified technicians available to perform ancillary services:
Having at least one certified technician available to perform ancillary services is crucial. Ancillary services are additional tasks or services that may be required, and having certified staff available for these tasks helps maintain quality and efficiency in service delivery.
By prioritizing these criteria when scheduling employees, you can ensure smooth operations, maintain service standards, and meet the needs of both the business and its customers effectively.
