Which of the following methods is the BEST way to resolve a customer complaint?
A. Actively listen to the complaint, ask questions, and let the customer have input into the solution.
B. Apologize to the customer that the merchandise didn't work out and refund the cost according to store policy.
C. Ask the manager to handle the situation so the customer feels like a priority regardless of the outcome.
D. Figure out how to make the customer happy before he or she gets angry and the store loses the customer's business.