Answer :
Answer:
B)100%
Explanation:
The correct answer is:
B) 100%
Explanation:
When it comes to quality for your customer, the "good enough" target must be 100%.
The rationale behind this is:
1. Customer Expectations:
- Customers expect and deserve the highest quality of products or services. Anything less than 100% quality is not considered "good enough" from the customer's perspective.
2. Competitive Advantage:
- In a competitive market, providing anything less than 100% quality can put you at a disadvantage compared to competitors who strive for and deliver 100% quality.
3. Customer Loyalty and Retention:
- Delivering 100% quality helps build customer trust, loyalty, and satisfaction, which are crucial for retaining customers and maintaining a strong brand reputation.
The other options are not the ideal "good enough" target for customer quality:
A) 90% - This is a relatively low target and may not meet customer expectations.
C) 95% - While this is a higher target, it still falls short of the ideal 100% quality.
D) 99% - This is a very high target, but 100% should be the ultimate goal for customer quality.
In summary, the "good enough" target for customer quality should be 100%, as anything less may not fully satisfy customer expectations and could potentially harm the business in the long run.
