When troubleshooting internal network problems, the first step is often to gather information about the issue. This includes identifying the symptoms, such as slow connection, no connectivity, or specific error messages. Understanding the nature of the problem helps in narrowing down the possible causes, making the troubleshooting process more efficient.
For diagnosing issues with connecting to your company's WAN, here are three key questions to consider:
1. Is the problem specific to your device or is it affecting multiple users?
2. Have there been any recent changes or updates to the network configuration?
3. Are there any error messages or indicators that can provide clues about the issue?
Asking these questions helps in isolating the root cause of the problem. By investigating systematically and considering these aspects, you can identify network issues more effectively and take appropriate steps to resolve them.
