Answer :
To identify which two employees will face a challenge in problem solving due to an environmental block, we need to analyze the situations provided for each employee:
1. Rehan, the physiotherapist:
- Rehan is helping a patient manage pain, but another patient constantly asks trivial questions.
- The environmental block in this scenario is the distraction caused by the patient asking trivial questions.
- This distraction could hinder Rehan's ability to focus on the primary task of helping the patient manage pain.
2. Chang, the nurse:
- Chang is always anxious when he has to draw the blood of a patient.
- The environmental block in this case is Chang's anxiety related to drawing blood.
- This anxiety could potentially impact Chang's ability to perform the task effectively and efficiently.
3. Kiara, the dental hygienist:
- Kiara cleans a patient's teeth while the patient's children touch equipment and wander around the treatment room.
- The environmental block here is the disruptive behavior of the patient's children.
- This behavior could make it challenging for Kiara to focus on providing proper dental care to the patient.
4. Maya, the health worker:
- Maya fails to assist a patient because she cannot understand the patient's language.
- The environmental block for Maya is the language barrier between her and the patient.
- This barrier can impede effective communication and hinder Maya's ability to provide assistance appropriately.
Based on the analysis:
- Rehan faces a challenge due to the environmental block of the patient's trivial questions.
- Chang faces a challenge due to the environmental block of his anxiety when drawing blood.
Therefore, Rehan and Chang are the two employees who will face challenges in problem solving due to environmental blocks.
